Refund policy

Digital Downloads Collection

All of our digital download prints are non-refundable. Due to the instant access nature of digital files, we do not offer refunds, returns, or exchanges once a purchase has been completed.

Why no refunds?

Digital downloads are delivered immediately after payment, which means the product cannot be “returned.” As a result, all sales of digital products are final.

What if I have an issue with my file?

If you experience any problems with your download—such as:

Difficulty opening the file

Missing or incorrect file format

Download link issues

Please contact us at info@dogtoongifts.com, and we’ll be happy to help resolve the issue. We’re committed to making sure you love your DogToon artwork! 🐶✨

Gifts Collection

We have a 14-day return policy, in case of damage, defective or wrong product/s only, which means you have 14 days after receiving your item to request a return.

As ALL our products are made to order, our return policy doesn’t cover buyer’s remorse and/or products ordered in the wrong size, so we won’t be able to issue you a refund or an exchange for the order. Thank you for understanding.

Our Return Policy

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@dogtoongifts.com!

Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@dogtoongifts.com, with photos of wrong/damaged items, and we’ll sort that out for you.

Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@dogtoongifts.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@dogtoongifts.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@dogtoongifts.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 9 business days have passed since we’ve approved your return, please contact us at info@dogtoongifts.com